So far in 2016, Microsoft CRM has received 5 honors for excellent customer service and support. See the list! “Gold Stevie®” Award for Contact Center Customer Service Solution What is a Gold Stevie®? The Stevie® Awards are recognized as one of the world’s top sales, business development, contact center and customer service awards. More than 2,000 nominations were evaluated in this year’s competition. Award finalists were determined by the scores of 115 professionals worldwide in preliminary judging, and then more than 60 members of category-specialized committees determined Gold, Silver and Bronze award placements. It’s a big one! CRM Magazine Service Leaders Awards in both customer case management and web support 2016 CRM Watchlist Elite status shared with just two other companies CUSTOMER Magazine Product of the Year Award for Microsoft Dynamics CRM 2016 A listing among KMWorld’s 100 Companies that Matter in Knowledge...
Microsoft Dynamics CRM won four of the nine CRM Magazine Market Leader Awards this year. The awards include: Midmarket CRM Suite Enterprise CRM Suite Small Business CRM Suite Sales Force Automation According to CRM Magazine’s Editorial Director David Myron, “Analysts praised the company for building an integrated platform that enhances customer engagements through multiple touch points.” Microsoft has been nurturing the market shift towards prioritizing customer engagement strategies and continues to focus on CRM improvements to facilitate business to customer (B-to-C) and business to business (B-to-B) loyalty. Their goals include: Easy data access Unified user interface and Cloud and mobile access Personalized customer interactions Deep analytic data mining Companies have noticed Microsoft CRM has had an unparalleled 44 consecutive quarters of double-digit growth. “We’re not only delivering rapid technology innovation in CRM, we’re helping our customers be more productive and better engage their customers to achieve real, measurable business results!“ said Microsoft Dynamics CRM Corporate Vice PResident Bob Stutz. The CRM Magazine Leader awards are based on customer satisfaction ratings, revenue, functionality, five-year cost for software/maintenance, and company direction. Microsoft received high marks for integration with Office 365 and PowerBI, company direction, and the ease of customer engagement through multiple touch points, the strength of their partners, knowledge management, functionality, customer satisfaction and cost. As a Certified Microsoft Partner, we at Advanced Solutions are happy to help you with your Microsoft CRM questions. Please feel free to contact us: (877) 590-4ERP or email us...
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