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Company Builds Integrated Platform, Boosting Productivity by up to 50 Percent

Company Builds Integrated Platform, Boosting Productivity by up to 50 Percent

Overview Country or Region: United States Industry: Aerospace and defense manufacturing Customer Profile Intelligent Automation Corporation (IAC), a San Diego–based company, earning U.S.$11 million in revenue last year, produces systems that predict and diagnose aircraft mechanical faults. Business Situation An MS-DOS–based accounting application could not support expanding manufacturing operations. IAC faced ongoing inaccuracies in the general ledger and inventory, as well as scheduling challenges. Solution IAC deployed a solution based on Microsoft Dynamics™ SL that integrates corporate information, including government- mandated accounting, financials, scheduling, manufacturing, and project management. Benefits Boosted productivity by up to 50 percent Enabled expansion in manufacturing Enhanced communication and accountability Provided a central information repository “Employees in manufacturing and project management have realized the greatest increases in productivity, working up to 50 percent faster.” Robin Ash, Controller, Intelligent Automation Corporation Intelligent Automation Corporation (IAC) supplies diagnostic products for helicopter and turbine engines. Seventy-five percent of the company’s revenue—projected to be U.S.$11 million this fiscal year—comes from government contracts. From 1999 to 2003, the company’s accounting application was sufficient to meet the government’s strict project accounting and reporting requirements. However, as IAC began to expand its manufacturing operation, integrating manufacturing and accounting data presented many challenges. To overcome these issues, IAC, with the help of Advanced Solutions & Consulting Company, deployed Microsoft Dynamics™ SL and Microsoft® Office Project Server. As a result, IAC has increased productivity by 10 to 50 percent, expanded manufacturing operations, enhanced employee accountability and communication, and provided a central repository of information. Situation Intelligent Automation Corporation (IAC) is a leading supplier of helicopter and turbine engine diagnostic products. Projected to earn U.S.$11...
Toy Distributor Uses Technology to Speed Processes, Increase Efficiency by 60 Percent

Toy Distributor Uses Technology to Speed Processes, Increase Efficiency by 60 Percent

Overview Country or Region: United States Industry: Retail: wholesale and distribution Customer Profile EJ Enterprises, based in City of Industry, California, is a distributor of toys and gifts, with 49 employees and more than 20,000 customers in the United States. Business Situation EJ Enterprises used an out-of-date UNIX- based application for its accounting, inventory, and other business processes. The system had limited functionality and a support life cycle nearing its end. Solution The company worked with Advanced Solutions & Consulting, a Microsoft® Certified Partner, to deploy a Microsoft Dynamics™ SL solution to handle its enterprise resource planning needs. Benefits Overall cost savings of 60 percent Enhanced efficiency through integration Improved accuracy Increased flexibility “Our users’ initial intimidation gave way to gratitude once they realized how much the Microsoft Dynamics SL solution improves their lives.” Marc Lazich, Chief Operating Officer, EJ Enterprises An outdated enterprise resource planning system wasn’t doing toy distributor EJ Enterprises any favors. The system’s lack of data validation and integration forced the company’s users to physically search for information and to manually enter data into multiple systems, which resulted in order and shipping errors. EJ Enterprises chose to work with Advanced Solutions & Consulting Company, a Microsoft® Gold Certified Partner, to deploy Microsoft Dynamics™ SL, formerly known as Microsoft Business Solutions–Solomon®. The solution’s flexibility helped EJ Enterprises ease the transition for users, who now have the accurate information they need. The company has increased efficiency in nearly every business area. For instance, the billing process is now 75 percent faster, with more integrated information, and customer services representatives are responding 50 percent faster to customer inquiries,...
CRM 2016 Awards Just Keep Rolling In

CRM 2016 Awards Just Keep Rolling In

So far in 2016, Microsoft CRM has received 5 honors for excellent customer service and support. See the list! “Gold Stevie®” Award for Contact Center Customer Service Solution What is a Gold Stevie®? The Stevie® Awards are recognized as one of the world’s top sales, business development, contact center and customer service awards. More than 2,000 nominations were evaluated in this year’s competition. Award finalists were determined by the scores of 115 professionals worldwide in preliminary judging, and then more than 60 members of category-specialized committees determined Gold, Silver and Bronze award placements. It’s a big one! CRM Magazine Service Leaders Awards in both customer case management and web support 2016 CRM Watchlist Elite status shared with just two other companies CUSTOMER Magazine Product of the Year Award for Microsoft Dynamics CRM 2016 A listing among KMWorld’s 100 Companies that Matter in Knowledge...
Why Move from Quickbooks to Microsoft Dynamics Great Plains Software (GP)?

Why Move from Quickbooks to Microsoft Dynamics Great Plains Software (GP)?

QuickBooks is good entry-level financial software for small businesses, but as your business grows, and both competition and business processes multiply, you will need a more robust and extensible financial system, like Microsoft Dynamics Great Plains software (Microsoft GP). We are regularly contacted by Quickbooks users exploring ERP options in order to decipher their best next steps. Their current software frustrations include: Performance – frustrated by sluggish or not responsive systems. Security – the new financial manager requires secure, accurate data system which can be concurrently accessed by multiple users. Compliance – Software needs to be modified to help them conform to government regulations. Reporting and Analytics – Microsoft Dynamics GP has significantly more out of the box reports (600+) than Quickbooks. Multiple departments or lines of business – you need greater ability to centralize and integrate your data. Microsoft GP financial software provides: Industry-leading functionality across financials, distribution, service, manufacturing, human resources and more. Runs on the Microsoft SQL Server database, which has proven scalability for hundreds of concurrent users. Allows users to work simultaneously throughout the same or different areas of the application. Empowers employees by giving them the right information, in the right format, with the tools they use every day. Finally, with numerous integration tools available, you can integrate Microsoft GP with countless other internal systems. The key is to eliminate double entry and extra work. QuickBooks is a good software for startups. Once you reach a certain level of success, however, it’s time to find a solution that can grow and change with your business. Microsoft Great Plains is a great choice as your company grows and changes....

5 Microsoft Dynamics CRM 2016 Improvements To Make Our Jobs Easier

Developers at Microsoft are laser-focused on streamlining Microsoft Dynamics CRM 2016 processes to ease use and increase productivity both in-cloud and on-premise. Key changes users can expect in this release include: Streamlined integration with Microsoft Office apps It can be tedious and time consuming to switch between tools and documents. The new release will allow users to seamlessly access various Office apps within CRM/mobile app including Excel, PowerPoint, and Word documents. This upgrade should greatly improve the mood and productivity of users. Personalized content Office 365 users who are familiar with the powerful analytics features of Delve will be happy to see its inclusion into CRM. For those of you who do not yet use this app, Delve allows for document searches across Office 365 and OneDrive. Additionally, users will no longer need to specify a document title or location to find their information. Cortana Integration Have you met Cortana? Microsoft’s “personal” assistant has come a long way from the animated paperclip. Cortana responds to your voice and helps you find files on your PC, manage your calendar, track packages, and will even tell a few jokes. She adapts to your needs over time, improving your personalized experience and decreasing time you spend finding habitual items, add sales activities, accounts and opportunities. CRM for Outlook Ever have to pause your CRM search to dig through your emails? Have to find the contact, then the information you need, then copy and paste it into the CRM record? No longer. CRM 2016 will allow you to track emails, add contacts from within an email, or create new records to track emails through the browser...