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Professional Services

Professional Services

Service industries Clients today are looking for highly responsive and transparent service delivery with clear economic value. Our purpose is to help providers meet and exceed these expectations by delivering reputation-enhancing service experiences (such as Microsoft Dynamics CRM) reliably across offices, practices, and time zones. And at the heart of our vision is the dynamic service professional — talented problem solvers who can adjust to changing client, market, and operational needs because their business applications and tools are integrated-by-design yet built-to-flex to evolving business demands. Capitalize on talent and catalyze innovation Improve utilization by balancing people and project assignments across offices, practices, and time zones while enabling virtual teams with rich, real-time collaboration. Cultivate reliably unique client experiences Build your firm’s reputation one client service experience at a time with business applications and baked in methodologies that deliver predictable outcomes. “The Microsoft technologies have given us powerful customer relationship capabilities, so now we can create value-added service offerings for our customers.” Carmel Wynkoop Network Equipment...
Sales

Sales

Sales re-imagined… The way people buy has fundamentally changed. Today’s customer is constantly connected via their mobile device, is plugged into social networks, and does their own research to solve their problems. Therefore, it is no surprise to find that customers are almost 60 percent down a sales cycle before they actually make contact with the company that they are researching. Your customer relationship management (CRM) system should enable your people to excel in this new world. CRM systems built for a traditional sales cycle are outdated—they are static and not able to help you in a dynamic way. And that is why, with Microsoft Dynamics CRM 2013, we are creating something entirely new. Drive toward success We understand the importance of driving toward an outcome, which is why business processes are a significant component of our new user experience. Completely configurable process guidance takes the “guess” out of “work,” driving each individual and your entire organization toward success. It’s a roadmap—from where you are now to where you need to go to reach your ultimate goal. And it helps reduce the demands of onboarding so you can pull new hires from the sidelines and onto the field of play. Help your sales teams stay connected Keep your sales teams connected. Foster productive internal and external communities by enabling your people to share news, information, and best practices. Embedded Yammer and powerful file-sharing capabilities enable you to collaborate with your team in the context of the work at hand. That way, your mobile sales reps continue to “work the deal” while on the road. Your field salespeople can arrive...