Sales re-imagined…
The way people buy has fundamentally changed. Today’s customer is constantly connected via their mobile device, is plugged into social networks, and does their own research to solve their problems.
Therefore, it is no surprise to find that customers are almost 60 percent down a sales cycle before they actually make contact with the company that they are researching. Your customer relationship management (CRM) system should enable your people to excel in this new world. CRM systems built for a traditional sales cycle are outdated—they are static and not able to help you in a dynamic way. And that is why, with Microsoft Dynamics CRM 2013, we are creating something entirely new.
Drive toward success
We understand the importance of driving toward an outcome, which is why business processes are a significant component of our new user experience. Completely configurable process guidance takes the “guess” out of “work,” driving each individual and your entire organization toward success. It’s a roadmap—from where you are now to where you need to go to reach your ultimate goal. And it helps reduce the demands of onboarding so you can pull new hires from the sidelines and onto the field of play.
Help your sales teams stay connected
Keep your sales teams connected. Foster productive internal and external communities by enabling your people to share news, information, and best practices. Embedded Yammer and powerful file-sharing capabilities enable you to collaborate with your team in the context of the work at hand.
That way, your mobile sales reps continue to “work the deal” while on the road. Your field salespeople can arrive prepared for every meeting by accessing schedules and communications via the phones and tablets they choose to use. And, with access to real-time customer and partner information, they can deliver more impactful engagements.
Use insights to make interactions personal
Take your account and contact information from static to dynamic by providing relevant insights through real-time account data, news, social activity, and connection information. Use integrated sales intelligence and social media to target profitable opportunities and to have more relevant sales conversations.
Give your sales managers and executives increased visibility into business health using rich inline visualizations and real-time dashboards.
